FAQ
iX Software & iX Support Center
The management of your personal data will now be handled through your My imos user account. This user account is integrated into the iX Support Center.
Any new feature or change may raise questions. To support you through the process, we have compiled a list of frequently asked questions and detailed answers. These resources will guide you step by step and provide comprehensive information about all the new features and changes at imos.
Setup and use of iX Software
Setup of iX Software
The installation of iX Software is completed in three steps:
- Create a User Account
An employee of your company submits an account request as an imos Administrator. Once the request has been approved, the administrator can use the imos License Portal to create user accounts for additional imos users and imos administrators and assign licenses to them. - Download the iX Install Manager
Once you log in with your user account, you'll find the iX setup file here for download, which you can use to install the software on your computer. - Install iX Software
After downloading, open the “iXInstallmanager.exe” file and follow step-by-step installation instructions.
Video Tutorial: Setting Up Network Licenses
You can watch the video here:
iX Support Center
What is the iX Support Center?
The iX Support Center replaces the former imos Support Center. It will be accessible from July 10, 2026 on our website under the “Service” menu. In addition to the familiar service content, it also includes new features and the My imos user account.
Who can use the iX Support Center?
The iX Support Center is available to all imos customers. For imos customers with a maintenance contract, we continue to provide the usual range of services (updates, Online Academy, media library, imos Knowledge, etc.).
How do I get access?
Your company's imos administrator manages all access. Please contact your administrator so that he can add you as a user to the License Portal. You will then receive an e-mail with a link to assign a password for your user account. Then you are immediately ready to use all contents of the iX Support Center!
My imos
What is My imos?
My imos is a user account. You can edit your profile data and in future view your licenses. The access data is your e-mail address and a password you have set.
How do I get access?
Your company's imos administrator manages all accesses. Please contact him so that he can add you as a user to the License Portal. You will then receive an e-mail with a link to assign a password for your user account. Then you are immediately ready to use My imos!
Is my data safe?
Data protection and data security are very important to imos AG. That is why the protection of your personal data is very important to us. In our data protection declaration we inform you which data we collect and how we use it.
imos Administrator
What is an imos Administrator?
Each company chooses at least one imos Administrator, who takes care of the management of the imos users and in the future also of the licenses. Only this imos Administrator has access to the License Portal, can create and remove users, assign licenses and withdraw them.
How can I register as an imos Administrator?
You can request activation of a user account for the imos Administrator in your company by sending an account request. As soon as you can activate your user account as imos Administrator, you will receive an e-mail from us.
Where do I find the Key-ID?
You can find it in the iX Organizer by switching to the tab "System", clicking on "Dongle" and selecting the "Main module".
License Portal
What is the License Portal?
In the License Portal, imos Administrators manage the imos users, further imos Administrators, if applicable, and in the future the licenses of your company. It is automatically available under My imos for the imos Administrators.
Who gets access to the License Portal?
Only the imos Administrators of your company have access to the License Portal.
How long can I continue to use my dongle?
Dongles are supported up to version iX 2019 SR2. As of iX 2021, licensing is performed online with softlock licenses. In the course of an upgrade to iX 2021, the dongles will be invalidated and replaced by corresponding softlock licenses. In the delivery mail you will find a link to detailed instructions for the changeover.